End of Season Sale Ends in

help centre

help-centre /tracking-and-delivery

Order

Refund and Return

My Account

Tracking and Delivery

Payments

https://lazurde.bloomreach.io/delivery/resources/content/gallery/channel-templates/lazurde/tracking-helpcenter.png

Tracking and Delivery

Know more about the tracking and delivery process.

Where do you ship in the UAE?

We ship across the UAE.

What type of shipping service do you offer and how much does it cost?

We offer free delivery on all standard delivery orders.

Which courier company has L’azurde partnered with?

At L’azurde our goal is to ensure you receive your orders as efficiently as possible. That is why we’ve teamed up with one of the best courier companies in the world. Your order will be delivered by UPS.

When will I receive my order?

Your order will usually be delivered within 2-4 business days starting from the day you place your order. Delivery times may differ based on your location

  • Dubai & Abu Dhabi: 1 Day
  • Sharjah & al Ain:: 2 Days
  • Ajman, Fujairah, umm al Quwain & Ras al Kemah::: 3-4 Days

How will I know when my order is on its way to me?

 

A shipping notification with tracking details will be sent via email and SMS after your order has shipped. Just click the tracking link or

  • Go to 'My Orders' and select the order you want to track.
  • Select the ‘Track Parcel’ button to track your parcel.

If the tracking doesn’t show any updates or is blank, don't worry! Please wait until your estimated delivery date. There may be a delay with your tracking being updated, but it should update soon.

Our courier partner will also give you a call to arrange the most suitable time to deliver your order.

Can I change my shipping address after placing an order?

Yes, you can, just inform our partner courier company or give us a call on +80064775 prior to shipping of your order.

Do I have to present anything at the time of shipping?

Someone should be home when your order is due to be delivered as we may need a signature. However, don't worry if this isn't possible as our delivery partner usually tries to deliver more than once.

We might ask you for a form of ID such as National Identity Card or your passport.